Shipping Policy – Topface Egypt
At Topface, we are committed to delivering your orders quickly and safely to your doorstep across all of Egypt.
Delivery Timeframes
Cairo and Giza: Within 1 – 3 working days.
Other governorates: Within 2 – 5 working days.
Working days exclude Fridays and official holidays.
Delivery Conditions
Please ensure that a correct address and a valid phone number are provided to facilitate delivery.
If the delivery agent is unable to reach you after calling twice, the order will be automatically canceled.
If the order is not received after two delivery attempts, we reserve the right to suspend Cash on Delivery (COD) service for future orders.
Delays or Delivery Issues
In the event of unexpected delays, we will contact you directly.
If you face any issues with the shipping company, please contact us immediately. We will follow up to resolve the issue as quickly as possible.
In-Store Pickup
We currently do not offer a pickup option. All orders are shipped directly to the customer’s address.
Order Modifications
The delivery address or order content cannot be changed after the order is confirmed.
If there is an error, please contact us as soon as possible.